Quality Commitment

Perpetuo Socorro Hospital is known for its quality and environmental management, as well as its information security management.

These certifications are obtained thanks to a management policy aimed at offering our patients the highest healthcare quality standards, maximising the potential of its staff and managing to integrate a continuous improvement philosophy within its daily activities.

Through the development and implementation of the following management principles:

  • Focus on the client
  • Leadership
  • Staff participation
  • Process-based focus
  • System-focus for management
  • Continuous Improvement
  • Fact-based focus for decision making
  • Guaranteeing the conformity and security of the service offered
  • Mutually beneficial relationships with stakeholders

By applying these principals, Perpetuo Socorro Hospital has achieved greater efficiency, service security and improvement in levels of user competitiveness and satisfaction. This means that Perpetuo Socorro Hospital staff is totally dedicated to their work, successfully complying with internationally recognised regulations.

This desire to continuously improve service quality has been recognised by the granting of the following certificates:

Quality Management Certificate UNE-EN-ISO 9001:2008

One of the aims of ISO 9001 is the standardisation of the organisation’s work methods. This aim is achieved by developing a quality management system that fulfils the requirements set out in the ISO 9001 standard itself.


Environmental Management Certificate UNE-EN-ISO 14001:2004

This is an internationally accepted standard that sets out how to establish an effective Environmental Management System (EMS). The regulation is designed to achieve equilibrium between safeguarding profit and reducing environmental impact.


Eco-Management and Audit Scheme (EMAS)

Perpetuo Socorro Hospital is one of the participating organisations in the Eco-Management and Audit Scheme (EMAS) of the Autonomous Region of the Canary Islands.
This Scheme indicates the voluntary efforts of organisations to continually improve their environmental performance over and above regulation requirements.
It also certifies the operation of the environmental management system (which complies with the objectives set by the organisation) and that the information provided is reliable and has been validated by an environmental inspector.

Information Security Management Certificate UNE-ISO/IEC 27001:2007

It is a regulation that establishes the general directives and principles for the start, implementation, maintenance and improvement of information security management in an organisation. The aim of these restriction objectives and the controls of this international regulation are to serve as a guide for the development of internal security guidelines and effective security management practices.


Certified services:

  • Emergencies: Medical, Paediatric and Traumatolgocial
  • Laboratories: Clinical analysis, Haematology and Anatomical Pathology
  • Hospitalisation
  • Comprehensive Medical Unit
  • Operating Theatres
  • Outpatient Consultations
  • Diagnostic Imaging
  • Rehabilitation
  • Hospital Pharmacy